DC 603 - Inclusive Leadership and Conflict Management

Credits: 4
This course is designed to prepare students to effectively manage organizational conflict with focus on recognizing differences and creating inclusion. Students will gain a better understanding of organizational conflict by being introduced to the various contributors to conflict in general and workplace conflict in particular, learning about the different styles and approaches to conflict and how those styles and what they bring into conflict impact organizations. Students will get an overview of how organizations typically resolve disputes, the various options available to address conflict in the workplace, the relevant policies that should be considered when conflict is present, and how to recognize and manage workplace biases. Students will develop the tools necessary to engage productively - both directly and as a third party - when called upon to address organizational conflict.